Waja77 Privacy Policy – Protection of Your Personal Data

1 Introduction

Waja77 is fully committed to protecting the privacy of every member who uses our platform. We understand that your trust is our most valuable asset, and that trust can only be built through complete transparency in how we handle your personal data.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection and processing of personal data in the country. We comply with all principles set out in the Act, including fairness, purpose, security, retention, and data integrity.

2 Information We Collect

To provide a safe, personalised, and high-quality service, waja77 collects certain categories of information from you. Below are the types of data we collect and the reasons for collection:

3 How We Use Your Data

Waja77 uses your personal information only for lawful purposes that have been disclosed to you at the time of collection. Below are the primary purposes for which your data is used:

• Account management – Opens, verifies, and maintains your account so you can securely access all platform features.
• Transaction processing – Ensures all your deposits and withdrawals are processed accurately, promptly, and securely to the correct account.
• KYC & AML Compliance – Fulfils legal obligations related to identity verification and anti-money laundering as required by Malaysian law.
• Security and fraud prevention – Monitors account activity to identify and prevent any unauthorised access, fraud, or misuse of the platform.
• Service communications – Sends you important account notifications, policy updates, and transaction information.
• Personalise your experience – Tailors game recommendations, promotions, and platform content based on your preferences and gaming habits.
• Customer support – Enables accurate and effective assistance when you contact our support team.

4 Data Encryption & Security

The security of your personal data is a responsibility we take extremely seriously. Waja77 continuously invests in the latest security technologies to ensure your information remains protected against increasingly sophisticated cyber threats.

• 256-bit SSL Encryption – All data transmitted between your device and waja77 servers is encrypted using industry-grade TLS/SSL protocols, the same standard used by leading financial institutions worldwide.
• Encrypted data storage – Sensitive information such as bank details and identity documents is stored in fully encrypted databases. No waja77 staff has direct access to this sensitive data.
• Two-factor authentication (2FA) – Our platform supports two-factor authentication for all accounts, adding an extra layer of security that prevents unauthorised access even if your password is compromised.
• 24/7 Monitoring – Our automated security monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Regular security audits – waja77 conducts regular independent security audits by accredited third-party firms to ensure our systems continuously meet the latest security standards.

5 Data Sharing with Third Parties

Waja77 does not share your personal information with third parties for commercial purposes. However, there are limited situations where data sharing is necessary to keep the platform running properly and to comply with the law:

• Payment service providers – Required transaction information is shared with trusted payment processors to facilitate deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Law enforcement authorities – waja77 will disclose required information to the relevant authorities when mandated by a court order, legal instrument, or compliance obligation.
• Integrated technology providers – Our game software and technical infrastructure providers receive only the minimum data necessary to deliver their services, and are bound by robust confidentiality agreements.
• Independent auditors – Appointed third-party audit firms may access certain transaction data for compliance purposes and platform integrity verification.

In all of the above cases, Waja77 ensures that the receiving parties maintain a level of data protection equal to or higher than our own standards.

6 Cookies & Tracking Technologies

Waja77 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. Below are the types of cookies we use:

• Essential cookies – Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are essential to platform operation.
• Performance cookies – Collects information on how users interact with our platform, such as most-visited pages and response times. This data is used to improve platform performance.
• Functional cookies – Allows the platform to remember your preferences such as language, display settings, and other preferences to deliver a more personalised experience.
• Analytics cookies – Helps us understand overall usage patterns to make data-driven decisions that improve our services.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by Waja77. We fully respect and facilitate the exercise of these rights:

• Right of access – You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
• Right to rectification – If any of your personal information is inaccurate or outdated, you may request a correction and we will update it promptly.
• Right to erasure – Under certain circumstances, you may request that your personal data be deleted from our systems, subject to legal data retention obligations.
• Right to object to processing – You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability – You may request your data in a machine-readable format for transfer to another service provider.
• Right to withdraw consent – Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, contact our Data Protection Officer (DPO) team via Live Chat or support email. Requests will be acknowledged within 3 business days and resolved within 30 days.

8 Data Storage & Retention

Waja77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Below are our data retention period guidelines:

• Active account data – Retained for the duration your account is active, plus 5 years after account closure, for legal compliance purposes.
• Financial transaction records – Retained for a minimum of 7 years as required by Malaysian financial and tax laws.
• Support communication records – Retained for 3 years to allow resolution of any disputes that may arise.
• Technical and security logs – Retained for 12 months for fraud detection and security incident investigation purposes.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised using industry-standard data disposal procedures.

9 Children's Data

The waja77 platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

10 Changes to This Privacy Policy

Waja77 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:

• Email notification sent to the address registered in your account.
• A clear notice on the platform's homepage and login page.
• Push notification via the waja77 mobile app.

Changes will take effect 14 days after notice is given, except for changes required by law which may take effect immediately. Your continued use of the waja77 platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Waja77 handles your personal data, we encourage you to reach out to us through the following channels:

• 24/7 Live Chat – The fastest way to get an immediate response from our team.
• Email – Send your detailed enquiry to [email protected]. We are committed to responding within 2 business days.
• Data Protection Officer (DPO) – For more serious privacy concerns or formal user rights requests, contact our DPO directly at [email protected].